Peace of Mind With Alfresco's Warranty.
At Alfresco Pergolas, we stand behind the quality and durability of our products. That's why we offer a comprehensive warranty of up to 20 years on our luxurious aluminum pergolas. This ensures that you can enjoy your outdoor space with complete confidence, knowing that your investment is protected for decades to come.
How To Claim a Warranty
At Alfresco Pergolas, we make the process of claiming your warranty as seamless as possible. Follow these simple steps to ensure your pergola remains protected under our comprehensive warranty:
Gather the Necessary Documentation:
Keep your original purchase receipt and any relevant documentation. These will be necessary to validate your warranty claim.
Identify the Issue
Carefully inspect the pergola to identify the specific issue. Take detailed notes and photographs of any defects or damages. This information will help expedite the warranty claim process.
Contact Our Support Team
Reach out to our dedicated customer support team via phone, email, or through our website's contact form. Provide them with your purchase information, detailed description of the issue, and any supporting photographs or documentation.
Evaluation and Resolution
Our warranty team will review your claim promptly. If additional information is needed, they will reach out to you. Once your claim is validated, we will work with you to resolve the issue, which may include repair, or replacement of parts, depending on the nature of the defect.